Quick Access to the Information Members Request Most
Welcome to the NCRO Retiree Benefits & Resources Center. This page provides direct access to pension information, healthcare resources, Benefit Connect, reimbursement accounts, and member services.
PENSION INFORMATION
Resources
• Pension and Non-Health Care Benefits
• Pension Plan Termination Information
Most Requested Questions
✓ Pension payment information
✓ Beneficiary updates
✓ Survivor benefits
✓ Pension plan termination information
HEALTHCARE BENEFITS
Resources
• Pre-65 Healthcare Information
• 2026 Medicare Costs & Premiums
• Healthcare Retirement Account (HRA/RHCA)
Related Information
✓ Medicare enrollment
✓ Prescription coverage
✓ Healthcare reimbursement
✓ Healthcare plan resources
BENEFIT CONNECT
Resources
Benefit Connect Support
Phone: (888) 409-3300
Common Uses
✓ View benefits
✓ Update personal information
✓ Review benefit elections
✓ Access benefit documents
VIA BENEFITS
Resources
• Healthcare Retirement Account Information
Via Benefits Support
Phone: (800) 953-5395
Common Uses
✓ HRA reimbursements
✓ Healthcare claims
✓ Medicare-related support
✓ Account assistance
RETIREE HEALTH CARE ACCOUNT (RHCA)
Resources
Includes
✓ Webinar recordings
✓ Claim filing instructions
✓ Direct deposit setup
✓ Account assistance
✓ Frequently asked questions
MEMBER DISCOUNTS & HELPFUL LINKS
Resources
Popular Resources
✓ Retiree-friendly dealers
✓ Travel resources
✓ Educational resources
IMPORTANT PHONE NUMBERS
Benefit Connect
(888) 409-3300
Via Benefits Accounts
(800) 953-5395
Merrill Lynch
(800) 483-7283
NCRO Headquarters
(248) 633-2827
NCRO Insurance Committee
Email: inscom@ncro.org
SURVIVOR & FAMILY RESOURCES
Guide for FCA Salaried Retirees, Spouses and Beneficiaries
Family Guide
These guides provide important information for surviving spouses, beneficiaries, and caregivers regarding benefit plans, pensions, and healthcare accounts.
FREQUENTLY ASKED QUESTIONS
Where do I find my pension information?
How do I access Benefit Connect?
Use the Benefit Connect page or call (888) 409-3300
How do I file HRA or RHCA claims?
Visit the Healthcare Retirement Account page.
Who do I contact for healthcare reimbursement questions?
Call Via Benefits Accounts at
(800) 953-5395
Who do I contact if I need help?
Call the NCRO office at (248) 633-2827
QUICK ACCESS BUTTONS
IMPORTANT PHONE NUMBERS
- Benefit Connect Tel: (888) 409-3300
- Via Benefits Tel: (800) 953-5395
- Merrill Lynch Tel: (800) 483-7283