From the NCRO IT Team Newsletter, Quarter 4, 2026

The holiday season is a busy time for online shopping, package deliveries, travel, and staying connected with family and friends. Unfortunately, it is also a busy time for scammers. A suspicious email, text, or phone call can look very convincing. Before you click a link or share personal information, take a moment to check the message.

1. Be careful with unexpected messages. A message saying your package couldn’t be delivered, your account needs attention, or you’ve won a prize may be a scam. If you weren’t expecting it, take a closer look before responding.

2. Don’t let urgency pressure you. Scammers create panic with phrases like “Act now,” “Your account will be closed,” or “Payment is required today.” Stop and verify before doing anything.

3. Check before you click. Don’t click links in unexpected emails or texts. Open the company’s official website or app yourself and check your account or order there.

4. Never give away personal information. Be cautious if anyone asks for your password, Social Security number, banking information, or a security code. Legitimate organizations generally won’t ask for sensitive information through an unexpected message.

5. When in doubt, verify. If something doesn’t look right, don’t respond. Contact the company directly using a phone number or website you already know is legitimate.

A note for Chrysler retirees: Tip #3 applies to your benefits, too. If you get a message about your pension or Benefit Connect account, don’t use the link in the message. Go to ncro.org and use the Benefit Connect and Pension links on our Retiree Benefits & Resources Center page.

Technology made simple. You don’t have to be a technology expert to protect yourself online. Pause. Think. Verify. A few extra seconds before clicking can protect your information and your peace of mind.

The full Quarter 4 IT Team Newsletter also includes Travel Smart, Wellness & Health, a holiday-planning AI spotlight, and Ask Dale, which covers how to tell whether a text message is a scam.

Questions? Contact us at nchryslerro@ncro.org

Dale Koch, Director
Aging Information Committee
IT Team